Refund policy

Returns & Exchanges Overview We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Due to the nature of collectible card games and sealed booster boxes, opened or tampered products are strictly non-returnable.

Refund Process Once we’ve received and inspected your return, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Initiating a Return To start a return, or if you have any questions regarding refunds, contact us at:

• Email: ask@xenric.shop

• Address: 4840 Pineview Way, Antioch, CA 94531