FAQs

Welcome to the Xenric Help Center! Find answers to the most common questions about our products, shipping, orders, and policies below.

Q: How long does shipping take?

A: For domestic orders within the United States, standard shipping takes approximately 7 to 10 business days. For our international collectors, shipping takes approximately 11 to 15 business days, depending on customs clearance.
Q: Can I track my order?

A: Yes! Once your order is processed and shipped out (within 1-2 business days), you will receive an email confirmation containing your tracking number so you can monitor your package right to your doorstep.
Q: What should I do if my package is delayed or lost?

A: If your tracking hasn't updated or your package has exceeded the expected delivery window, please reach out to our team at ask@xenric.shop and we will investigate the issue with the courier right away.

Q: Are all your booster boxes and mystery drops factory sealed?

A: Absolutely. 100% of our sealed products, booster boxes, and specialized drops come straight from verified, official distribution channels to guarantee tamper-free pull rates and pristine quality.
Q: How do you ensure items are packed safely?

A: We know how important condition is to collectors. Every order is packed using heavy-duty protective materials, sturdy cardboard boxes, and bubble wrap to prevent corner dings or transit damage.

Q: What is your return policy?

A: We have a 30-day return policy for eligible unopened items in their original packaging. Due to the collectible nature of trading card games, opened booster packs or unsealed mystery boxes cannot be returned.
Q: How can I contact customer support if my question isn't answered here?

A: You can reach us anytime!
- Email: ask@xenric.shop
- Address: 4840 Pineview Way, Antioch, CA 94531

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